Worldhost Principles of Customer Service - Level 2

Course Summary

This is a one day face to face course designed to fit the requirements of your business and with our trainers bringing their own extensive experience training is always tailored and relevant. Your employees gain transferable skills that can be put into practice from day one For today’s customers, experience is everything. Thanks to social media, and online review tools, customers have the ability to recommend, promote or criticise any business. Transparency is a currency, and third-party recommendations and reviews are a strategic asset. Better customer experiences set organisations apart from their competitors and keep customers coming back for more. Get it right and you can increase customer satisfaction, revenue, repeat business and advocacy. This course includes the WorldHost Covid Safe Service (formerly WorldHost 2020) which prepares your service professionals for front-line duty beyond Covid-19.  Exploring the key changes that service professionals will encounter on a day to day basis, the course focuses on three key aspects; the working environment, peoples behavioural changes and health, safety and hygiene. Empowering your staff to adapt the service you provide, it supports your customers ever changing needs and expectations, keeping people safe and driving consumer confidence in your business. WorldHost Covid Safe Service is an engaging and interactive experience, looking through the eyes of multiple businesses to implement new ways of working. Easily accessible as e-learning, participants’ can quickly apply their newly acquired skills and knowledge, so your customers feel the benefits, fast. You also gain WorldHost Business Recognition, which is ideal for organisations that want to make an ongoing commitment to excellence in customer service. It’s a nationally recognised standard, with three tiers.